Microsoft told me if it was factory installed, then I needed to call Dell. I called sales support under the pretext of getting info about buying a new laptop and what software came with it and they couldn't tell me, just offered to help me with my purchase. I'm retired and my needs are very basic-just a basic word processor. I don't need anything that sophisticated. Is this just a trial copy and I have to buy it to get the full up version? I called tech support and they couldn't tell me and suggested that I buy Office 365. I spent a great deal of time creating a document only to discover that I can't send it anywhere in any form. I've spent literally hours trying to get information from Dell regarding software installed by Dell on my Inspiron N5010, namely Microsoft Word Starter, supposedly a very basic word processor.
The rest of the product then gets downloaded over time.I'm probably in the wrong forum but I'm done trying to find how and where to post this, so here goes. Instead of waiting for the whole product to download, users can click a button and start using the software as soon as some of the basics are downloaded. Called "Click to Run," it brings the notion of streaming to software. Microsoft is also trying out a new method for those that already have a PC to try out Office 2010, once it is available.
Numoto wouldn't detail how that might work with Office Starter. In the past, though, PC makers have had an opportunity to earn back money if customers upgrade from a trial version of Office to the full version. Numoto would not go into financial details for Office Starter, but did say that it is a "royalty-bearing" product for Microsoft, as Works was. Several years back, as part of a ThinkWeek paper seen by CNET News, Microsoft workers recommend that the company scrap Works in favor of an ad-supported product, saying Microsoft only got a couple dollars of revenue per PC when Works was included.
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